The Hallucination Problem
Most voice agents are built by connecting a language model to a telephony provider and saying "you are a helpful assistant." This is dangerous. Without boundaries, the AI will confidently provide wrong answers or invent policies.
Constraining the Model
We build voice agents using strict routing architectures. The LLM is constrained to a specific knowledge base (RAG) and is given exact scripts for certain workflows.
Clear Escalation Paths
When a voice agent does not know the answer with 95% confidence, it does not guess. It says, "Let me get someone from our team to help with that specific question," and routes the call to a human.
The Result
You get an agent that sounds natural but operates within the strict boundaries of a traditional IVR system.
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